How we brought the data company out of the labyrinth and united 4 products under one brand
30 enthusiastic people, the largest Czech e-commerce players as customers, 4 fully autonomous tools. And for that one challenge, to get it all under one brand -- Dataweps. Now we will introduce you the way through the labyrinth, difficult obstacles and, of course, the result. Point by point.
How did it all start?
Dataweps is a data company based in Brno. It develops tools that help to analyze the behavior of competitors and customers and, accordingly, correctly adjust advertising, performance marketing, as well as pricing strategy and product portfolio. They have been on the market for over 10 years. In 2017, Jenda Perla became the new strength of Dataweps, he was put in charge of marketing and just at that time he alludes to our work for the Content Agency, which, in his words, “he has just finished reading with interest and a process that we believe he believes in”. Resolve disparate communication of 4 products. Everyone has their entire communication separate, and customers often don't even know they're all from Dataweps. We want to unify the communication of all products under one brand — Dataweps. Design a new visual identity, logo and website, overarching all products.
Data Analyst
I consider it a big plus that when creating the brand they took into account the interests of all members of the company. I think it has enriched us all, and together we have decided on the path we want to take.
Proposed procedure
Dataweps is facing a big step and we want to do it as carefully and conscientiously as possible. We propose a process involving the Introductory Workshop necessary for knowledge, alignment with the entire team and defining the right Focus Questions. This is followed by the creation of a creative concept with the finalization of the logo and visual identity. The website will follow. Before the start, we want to meet with the broader management of the company and align our expectations, to be sure that we know where we want to go and we are united in this. For such an intermediate corner, we have an informal institute of Pre-Workshop Coffee. That's enough for us, we have the process designed. We can get to work.
CMO @Dataweps
The process that Remembership uses has contributed not only to the involvement of almost the entire company in the creation of the new branding and also to the better acceptance of the new brand. It has also helped us to understand what we are doing and how we want to communicate it.
We get to know each other, introduce each other and discuss the biggest challenges that await us. We go through the program of the next day together - that is, the day of the Introductory Workshop. We make sure everyone understands everything and understands the importance of tomorrow. We tune the details.
The path to the result
Before we close in with all the members of the Dataweps team in one room for a couple of hours, we plan to go through the expectations and get to know the tightest management of the company. Trust is very important for cooperation, and it is far from just the trust of the person who arranges business and terms with you. We all need to be on board.
We all know Sheldon from the Big Bang. At the thought of a workshop with people like him, our stomach boggles our stomach. Yes, they are IT people from whom we have such respect, we have verified several times that they are the most skeptical of collective creativity and the methods we use. A few hours later, we laugh at the apprehension at the beginning. The Dataweps team is great and passionate about what they do. But they are also a very demanding team that will not give us anything for free. The first hours foreshadow that it will be very intense and that we will often walk in depth. And that's what we're most happy about, because that's the only way we're going to be able to design a concept that fits Dataweps and all those people.
_REMEMBERSHIP_
In every workshop you have to look at people, some you have to impress yourself - you have to work differently with everyone to really get their feelings and their own words out of them, you need to tune in to everyone. One of the biggest surprises I find at the workshops is that the person I described as the biggest opponent of design is attending a graphic design biennial. That made me happy.
Assignment design
After part of the workshop — mapping and analyzing what the brand does, what are its benefits, as well as barriers and pains, we dive into defining the needs of Dataweps. They want a logo and a visual identity, but what do they really need? Logo and visual identity is not WHY. In order to do a good job, we want to know what business goals they have, what their biggest problems and needs are. Design is about solving problems, not just outputs. With Focus Questions in workshops, we map out what teams really need, what their goals and visions are. With this method, we also confirm the assignment. Whether it is correct and if it can really be a solution to defined problems and needs. From our experience, we already know how to tell a client that it is not good to spend money on TV spots when he does not have the best product he can have and that he should put his resources into the product first. It is precisely by defining Focus Questions and finding answers to them. If the Focus Question is about the product and influencing people's behavior, the TV spot is useless.
Dataweps is a big team, that's why we come in so-called micro-teams at FQ. We divide the whole team into smaller teams and look for the right questions together. Each team has found its own space and is focused on the essentials. However, one team got lost in the smokehouse — lesson for the next time.:) Subsequently, each team presents its questions, we write them out in a large circle and try to find common signs for the composition of 2-3 common questions. Our premonition of intense and demanding cooperation is confirmed. When defining common questions, it is extremely important that each word describes what everyone wants, a common intention and that not a single letter goes against the feelings of anyone on the team. This is proving difficult and the debates take no end. Therefore, we decide to take a break and look at everything a few days later again and at a distance. We have a Focus Question and we already know that winning will be shared. We meet a week later and putting together a joint FQ goes our way. Three hours later, we have it. It looks like this:
How can we increase the DATA LITERACY of companies so that they understand the ADDED VALUE of DataWeps tools, get excited about them, and thus become indispensable for them in their decision-making? *
How do we do it
We will show our customers the way out of the data labyrinth. There are a lot of metrics that need to be considered. It's the same with data. In addition, it is very difficult to tell who is offering you so-called dead data and who is offering live data. We are no pushovers, so we want to be whoever our clients choose to bring them out of the dark.
At the workshop there was even the phrase “data cancer”, which we liked very much. It was in the context of companies that say they can also mine data, but it is data that they have collected somewhere and they themselves do not know if it is relevant and up to date. And that's why we want to be the one to bring them out of these dark waters.
So labyrinth, darkness, unexplored depths. Thus, we imagine a world of data in which Dataweps can navigate and collect the most valuable and then deliver recommendations or outputs for e-commerce management. It looks like our concept will correspond to one of our most popular games for smartphones, developed by USTWO studio — Monument Valley. We compulsorily include playing this game in brainstorming and developing our concept. Creativity must develop. And not only through the digital route, so the courier also delivers us physical puzzles. We have a creative concept! We're going to Brno to show what Dataweps could look like, which everyone wants.
Presentation of the creative concept
On a hot summer day, we meet again with the entire Dataweps team to outline our plans and reasoning for how we might answer the set Focus Question. We give the team 3 big puzzles and after the initial shock we let the team freak out for a while. When everyone finishes playing, we have their attention and enthusiasm. (one of the things that customers also want to have. we have it defined in Focus Question and for example Honza Mayer has stressed it very often that he wants people to get excited about their tools). And this is exactly what the creative concept we have for Dataweps and we believe can communicate all the important values from our questions. The direction we would like to take is the data labyrinth from which Dataweps can lead clients to the light. Behind clear decision making.
There is a huge debate that revolves around the word “HOW” rather than “IF”. The whole team is very surprised and everyone agrees with the set path. We talk about the details, about the colors, about the directions of the labyrinths, about the shapes of the tools, etc.
CEO @Dataweps
Remembership is definitely the best creative agency I've ever worked with. They managed to squeeze us like a lemon and turned the best they squeezed out of us into a great brand that each of us is proud to stand for.
After a joint debate, we know this:
The creative concept of Dataweps is about taking clients out of the labyrinth of data, showing the way and making clearer decisions. We show the way through the labyrinth with a line that always passes through an object (one of our products) at a certain point and everything becomes clear, because our products give you the opportunity to shine. The path with Dataweps tools is clear and distinct, there are no dark places in it.
And one more thing. Jenda has a birthday at the time of the presentation of the concept, so she receives the first application of the new concept from us. Birthday voucher.
We have the main Dataweps logo and other sub-brands of products fall under it. Each product has its own pictogram, through which the yellow line also passes. Each product has its own labyrinth. If you're guessing that sounds like a lot of work, you guessed it. After 263 hours we have the whole concept designed and finalized. The labyrinths and shapes of the individual products have gone through 9 iterations since the first sketch.
The Web
Jenda originally intended that we would not do the website, but in the end he decided to invite us because he knew that it would be a great shame if the concept on the site did not translate to the fullest extent possible. And so we launched into the web as well.
How it looks in practice
What next?
After finalization, we work with Dataweps to develop their identity and help them to be seen as best as possible within the set concept. We also add another Diviso product, a design for trade shows or desktop wallpaper.
Team: Jenda Perla, Dataweps Team, Jakub Kadeřávek (web programming and coding), Martin Kozák (REMEMBERSHIP_), Petr Rubáček (REMEMBERSHIP_)